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JOB ANALYSIS |
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I. IDENTIFICATION |
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Job title : |
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Senior QA Engineer |
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Supervisor's title : |
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QA Manager |
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Incumbent's name : |
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<vacant> |
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Supervisor's name : |
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Jason Tan |
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Department : |
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Quality Assurance |
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Date : |
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8/5/17 |
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II. JOB PURPOSE |
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Briefly summarize this job's purpose or role in the organization |
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(A) Customer Quality Engineering |
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(B) Management Responsibilities |
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(C) Other Responsibilities |
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III. PRINCIPAL ACCOUNTABILITIES |
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List in a series of brief statements in each box : |
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- Major activities : What this job-holder does and how he/she does it, in order of relative importance. |
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- Expected end-result : Why he/she does it |
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NO. |
MAJOR ACTIVITIES |
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EXPECTED END-RESULT |
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(What do you do and how do you do it?) |
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(why do you do it?) |
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(A) |
Customer Quality Engineering |
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(1) |
Customer Complaint resolution (onsite & off site) -Existing customers -Critical & New customer accounts with significant potential business prospects -New products ( Z-division, Aquaculture) |
(1) Ensures effective and timely closure of claims |
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(2) |
Customer Field Application Failure Claim resolution |
(2) Ensures effective and timely closure of claims |
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(3) |
Attends to Customer Technical Query |
(3) Provides expertise to the Customer for value-add service. |
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(4) |
Facilitates Non-conforming Product disposal (EW, EAF, RMA) |
(4) Ensures effective disposal of Non-conforming product. |
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(5) |
Liaises with inter-department on the Customer Claim issues, i.e. RTV, payment, retain sample. |
(5) Ensures effective and timely closure of claims. |
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(6) |
Plans and co-ordinates with Production on non-conformance product screening. |
(6) Quarantines the rejected / suspected materials. |
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(7) |
Conducts containment measures and MRB controls. |
(7) Ensures no leak out of non-conformance product to the Customer. |
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(8) |
Conduct Specification Review (Product and Corporate) |
(8) Ensures material requirements are clearly spelt. |
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(9) |
Leads Customer Audit / Visits |
(9) Mediates effective communication and response to customers query. |
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(10) |
Reviews and oversees Improvement Plans, Projects and Technology Roadmaps update. |
(10) Ensures short and long term improvement programs are effectively in place |
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(11) |
Establish visit programs to customers |
(11) Built rapport with customers for long term Business growth and partnership |
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(12) |
Provides engineering support to Internal Departments on quality and technical issues. |
(12)Enhances technical support for effective management of problems. |
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(13) |
Reviews of CA reports done by QA Engineers. |
(13) Ensures accurate delivery of CA information and enhance Customer's confidence. |
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(14) |
Provides guidance to QA Engineers in developing prevention strategies. |
(14) Eliminates production failures and improves yield. |
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(B) |
Management Responsibilities |
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(1) |
Prepares corporate CPI reports (Sales Returns, No of Claims, Cost of Quality) |
(1) Ensures quality performance is monitored for continuous improvement. |
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(2) |
Performance appraisal for the CQE team |
(2) Improves competence of human resource. |
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(3) |
Supports/ Backup function to the Manager |
(3) Ensures effective support to the department activities. |
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(4) |
Manages Task allocation within the CQE team |
(4) Ensures effective allocation of Resources for effective Claim Management |
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(C) |
Other Responsibilities |
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(1) |
Conducts Training for Newcomers |
(1) Enhances employees competence through Quality trainings. |
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(2) |
Processes Change Management (ECN, PCN) |
(2) Ensures Change Management is implemented in a timely manner |
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(3) |
Review & updates Functional Procedure ( QP, WI, Forms) |
(3) Ensures workflow is clearly documented and maintained. |
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(4) |
Implements and upkeeps 5S |
(4) Ensures cleanliness and orderliness of work area. |
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(5) |
Supports/ Backup function to the Manager |
(5) Ensures continuity of allocated tasks |
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IV. NECESSARY CONTACTS TO DO THE JOB |
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Please provide the precise nature (information, control, negotiation, functional relations/authority...) and |
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the frequency (yearly, monthly, weekly, daily, unformal...) of these contacts. |
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Who? |
How frequently? |
Which purpose? |
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INTERNAL: |
Superior |
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Daily |
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Seek Advise, Approvals, Report Daily Issues / Problems. |
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Sales & Marketing |
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Daily |
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Claim Handling, Specification Review, Statistical Report, CRM |
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Production |
Daily |
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Claim Handling, Process Audits |
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Warehouse |
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Weekly |
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Claim Handling, Return Material |
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Shipping |
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Monthly |
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Return Material, Claim related to Forwarder |
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Planning |
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Weekly |
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Claim Handling, Arrangement of Rework / Rescreening |
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Technical Marketing |
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Weekly |
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Technical Support, Technical Know-How, Technical VC |
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Procurement / Purchasing |
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Weekly |
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Claim Handling, Supplier related information |
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QA - Supplier / System Engineers |
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Daily |
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Claim discussion and other supplier related issues |
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QA - Lab Technicians |
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Weekly |
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IMTE Support |
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Information Technology |
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Monthly |
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IT Support |
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Human Resource |
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Monthly |
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Human Resource Issues |
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EXTERNAL: |
HQ |
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Weekly |
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Technical Support, Claim Handling |
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Customers |
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Daily |
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Technical Support, Specification Review, Claim Handling, Inspection Certificates, Statistical Report |
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Suppliers |
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Weekly |
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Claim Handling |
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V. KEY FIGURES |
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Indicate the significant quantitative datas which are applicable to this position. |
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This should include not only SGD $ amounts : revenue, operating budget, cost of project..., but also unit and other |
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measures specific to this position. |
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Representative field |
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Last year |
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Current Year |
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(Actual) |
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(Budget or estimate) |
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Financial and other quantitative datas : |
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Employees supervised : |
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* Total : |
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* Of which Managers and Professionals : |
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VI. SPECIFICITY AND COMPLEXITY OF THE PROFESSIONAL ENVIRONMENT |
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Outline the marketing, technical or organizational challenges which differentiate this job from similar position. |
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(1) Technical know-how of machine, material, production process. |
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(2) Detailed understanding of Supplier, Customer and Company's manufacturing process and its quality system. |
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(3) Consultant of quality company-wide. |
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(4) Abreast of market developments and its requirements. |
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(5) Meticulous, Articulate and Shrewd in handling difficult situations and issues. |
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(6) Soft skills, presentation skills and networking skills in Customer - Supplier Relationship Management. |
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(7) Superior in problem solving techniques and conflict management. |
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VII. ANY OTHER INFORMATION |
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Experience: |
At least 7 years related experience in a similar capacity . Mechanical / Geometrical / Chemical testing and/or Quality Assurance environment in metal fabrication, precision engineering or tool & die industry will be an added advantage |
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Qualification: |
Degree Holder in Mechanical Engineering / Precision Engineering / Chemical Processing / Quality Management |
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Skills: |
Expert with MS Office (e.g. MS Excel, MS Word, Powerpoint Presentation) |
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Expert on ISO Standards and ISO Internal Auditiing |
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Expert with Statistical Techniques and QC Tools (e.g. Fishbone Diagram, Why-Why Analysis, 3D/8D) |
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Analytical and Problem Solving Skills, Presentation, Supervisory / Leadership Skills, Planning and Time Management Skills. |
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Personality: |
Strong Team Player with good communication skills, results-oriented Responsible, patient,willing to learn and adapt to organisational change |
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Languages: |
Good Spoken and Written English is mandatory. Mandarin / Malay / German / Korean / Japanese will be an added advantage. |
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