Job title: Team Leader, Luxury Goods
Job type: Permanent
Emp type: Full-time
Salary type: Monthly
Salary: negotiable
Location: East
Job published: 2022-09-26
Job ID: 34458
Contact name: Fion Karis Woon
Phone number: +6563818280
Contact email:

Job Description

Additional Details

  • Attractive salary with incentive and shift allowance
  • Luxury Retails with great learning exposure
  • Instagrammable office with fantastic facilities

The Company

You will be joining one of Asia's Largest BPO Contact Centre, and they serve many companies which include companies in the Airlines, FMCG, Retail, IT and Government Sectors. Throughout the years, they have clinched various Awards such as the Best Outsourced Contact Centre in Asia, and they are constantly on the lookout for Talented Individuals to join their diverse workforce. Come apply now for a Fun & Unique Career Opportunity!

The Position

You’ll help us deliver excellent service to our partner brands by performing these tasks:

  • Manages team members in the day-to-day performance of work, provides leadership and coaching
  • Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
  • Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
  • Identifies areas of improvement and to be able to introduce new structures and improved processes as required


  • Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Preferably with 2 years of working experience
  • Experience in managing a team
  • Strong time management skills and motivation to exceed expectations.
  • Comfortable working with computers and multiple systems.
  • Excellent verbal and written communication skills in English and the language of the supporting market.
  • Location at Orchard and working hours is Staggered shifts from 10am-9pm Monday to Saturday, permanent Sunday and Public Holiday off

Fion Karis Woon

Transcendent Business Services Pte Ltd