Job title: Korean Speaking Team Leader
Job type: Permanent
Emp type: Full-time
Industry: Call Center / IT-Enabled Services / BPO
Salary type: Annual
Salary: negotiable
Location: East
Job published: 2021-06-16
Job ID: 34179
Contact name: Fion Karis Woon
Phone number: +6563818280
Contact email: fion.woon@tbs.com.sg

Job Description

Our client is one of the largest contact centre in the world. Currently it is seeking a Team Leader for Korean Speaking. You will requires to managed a team of 10-15 Accounts Specialist that will requires them to call the Korean market in Korea. 
 
Details
 
  • Monday - Friday 8am-5pm
  • Salary up to $5000 with up to $1000 KPI incentive
Responsibilities
  • Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
  • Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
  • Identifies areas of improvement and to be able to introduce new structures and improved processes as required
Requirements
 
  • Minimum a Diploma in any field
  • 2 years of experience in leading a team
  • Has experience in B2B, B2C sales as well as on-line sales
  • Excellent verbal and written communication skills in English and Korean as you will be required to managed a team of Korean speaking that will only serve the Korean Speaking client in Korea. 
 
Interested applicants please send your resume to recruit1@tbs.com.sg. We thank you for your application but only shortlisted candidates will be notified. 
 
Fion Karis Woon Yun Shia
Transcendent Business Services Pte Ltd
EA: R1110743/10C5505